gregorsamsa
Aug 26, 07:17 AM
in my experience, their support has always sucked..even from day 1 with my first PowerMac G5 back in 2004.
Let's see...
PowerMac G5 arrived with a defective superdrive, miscalibrated fans. The genius 'couldn't hear the fans', and accidentally put the repair in someone else's name, so when I tried to pick it up, I had to haggle to get it. Oh, and when I did finally get it, the superdrive was still broken. Super...
Cinema Display arrived with 7 dead pixels...I know this is a touchy issue, but the problem with their support regarding it was that none of them knew the actual number to replace it at. The phone people told me 5, the store (after the 45 minute drive there) told me 15, and another rep (who finally replaced it) told me 3.
iMac G5 had a defective power supply on arrival--would shut off randomly, some times not turning on. They refused to acknowledge this the first time we were there...the second time we were there...third time...fourth time they gave in--by saying "we'll keep it overnight." They still.."couldn't find a problem." When they gave it back, it worked for..two weeks, then the fans started being wonky. They couldn't hear that the first or second visit, on the third visit they took it overnight, "couldn't hear any audible issue", but it shutdown on them. I guess taking our word for it, they replaced the fan assembly, logic board, and power supply. Worked for a month, now it still shuts down.
MacBook Pro had the defective battery (random shutdowns), now fixed. Also, I had the screen buzz (now fixed), CPU A Whine (now fixed). They basically fixed all the issues in this machine, but were four days over their expected return time.
I'm not saying their support is totally crap, but they're certainly not consistent in performance, technical knowledge, friendliness, or even coverage. I was talking to a friend about "what I'd do if I were Steve Jobs," and the first thing we agreed on was to fire the entire AppleCare department, and all the genius', because they all seem to suck.
But hey, my iBook G4 and MacBook are fine...
You, & some others here, have obviously had more than your fair share of bad luck with Apple. Customers paying good money rightly expect to receive faultless products every time. When they don't, it's understandable they're peeved off. In this respect, Apple must do better.
Many others, however, swear by Apple's general reliability & quality of products. (My iBook, bought only last October, is used at least a few hours almost daily. So far, no problems whatsoever!). Fact is, statistics consistently prove Apple still to be one of the best computer manufacturers when it comes to longevity of their products.
PS. I'm not an Apple fanboy. My next computer (a 15.4" laptop) may not even be another Apple. But I'm 100% sure I will buy another Apple computer in future, not least because of the general high quality I know I can expect from Apple compared to many PC manufacturers, & a wonderful OS to boot! - But, then again, if Apple's QC was to deteriorate significantly, & get a consistently growing number of customer complaints...
Let's see...
PowerMac G5 arrived with a defective superdrive, miscalibrated fans. The genius 'couldn't hear the fans', and accidentally put the repair in someone else's name, so when I tried to pick it up, I had to haggle to get it. Oh, and when I did finally get it, the superdrive was still broken. Super...
Cinema Display arrived with 7 dead pixels...I know this is a touchy issue, but the problem with their support regarding it was that none of them knew the actual number to replace it at. The phone people told me 5, the store (after the 45 minute drive there) told me 15, and another rep (who finally replaced it) told me 3.
iMac G5 had a defective power supply on arrival--would shut off randomly, some times not turning on. They refused to acknowledge this the first time we were there...the second time we were there...third time...fourth time they gave in--by saying "we'll keep it overnight." They still.."couldn't find a problem." When they gave it back, it worked for..two weeks, then the fans started being wonky. They couldn't hear that the first or second visit, on the third visit they took it overnight, "couldn't hear any audible issue", but it shutdown on them. I guess taking our word for it, they replaced the fan assembly, logic board, and power supply. Worked for a month, now it still shuts down.
MacBook Pro had the defective battery (random shutdowns), now fixed. Also, I had the screen buzz (now fixed), CPU A Whine (now fixed). They basically fixed all the issues in this machine, but were four days over their expected return time.
I'm not saying their support is totally crap, but they're certainly not consistent in performance, technical knowledge, friendliness, or even coverage. I was talking to a friend about "what I'd do if I were Steve Jobs," and the first thing we agreed on was to fire the entire AppleCare department, and all the genius', because they all seem to suck.
But hey, my iBook G4 and MacBook are fine...
You, & some others here, have obviously had more than your fair share of bad luck with Apple. Customers paying good money rightly expect to receive faultless products every time. When they don't, it's understandable they're peeved off. In this respect, Apple must do better.
Many others, however, swear by Apple's general reliability & quality of products. (My iBook, bought only last October, is used at least a few hours almost daily. So far, no problems whatsoever!). Fact is, statistics consistently prove Apple still to be one of the best computer manufacturers when it comes to longevity of their products.
PS. I'm not an Apple fanboy. My next computer (a 15.4" laptop) may not even be another Apple. But I'm 100% sure I will buy another Apple computer in future, not least because of the general high quality I know I can expect from Apple compared to many PC manufacturers, & a wonderful OS to boot! - But, then again, if Apple's QC was to deteriorate significantly, & get a consistently growing number of customer complaints...
DeathChill
Mar 31, 10:55 PM
iPhone is sold as buy-one-get-one-free? In what country would that be?
Narnia.
Narnia.
brewser
Apr 7, 11:50 PM
This notion that Best Buy is the only one hoarding stock is typical of the stereotypical Apple fan. And once again, I've never bought Apple or Mac products at Best Buy because the staff are not knowledgeable in most cases, the same way I never bought a Mac at Circuit City for the short period they carried Macs.
But which stores are well stocked the best with iPads?
See if you can guess. I'll give you a hint, it begins with an A.
Sure you can say, those are Apple's rules, deal with it, but that doesn't make it right.
The truth probably is that some Best Buys are probably near Walmarts and Targets so they don't want to be out of stock for 2-3 weeks while Apple hoards stock at its stores. I'm sure none of them want to be out of stock for 2-3 weeks and suspect that Best Buy is the not the only offender of conserving stock due to Apple's inability to meet demand.
Not one of these chains wants to be known as the chain that didn't have iPads for 2-3 weeks giving consumers the impression they don't carry it anymore!
The only difference is Best Buy got CAUGHT!
I would bet that this directive came from corporate and applied to a limited number of stores that were faced with the possibility of being out of stock for an extended period of time.
People can conjecture here all they want, but no one really knows the details of Apple's supply promises vs. what it delivered with any of these chains.
You are an idiot to believe any of that. BB wants to save stock for their Sunday ads. That is the drive to bring customers in. They do this with any limited product. It's their nature. They need a certain number that matches their ad. They will tell you they are out of stock but they are waiting for Sunday.
But which stores are well stocked the best with iPads?
See if you can guess. I'll give you a hint, it begins with an A.
Sure you can say, those are Apple's rules, deal with it, but that doesn't make it right.
The truth probably is that some Best Buys are probably near Walmarts and Targets so they don't want to be out of stock for 2-3 weeks while Apple hoards stock at its stores. I'm sure none of them want to be out of stock for 2-3 weeks and suspect that Best Buy is the not the only offender of conserving stock due to Apple's inability to meet demand.
Not one of these chains wants to be known as the chain that didn't have iPads for 2-3 weeks giving consumers the impression they don't carry it anymore!
The only difference is Best Buy got CAUGHT!
I would bet that this directive came from corporate and applied to a limited number of stores that were faced with the possibility of being out of stock for an extended period of time.
People can conjecture here all they want, but no one really knows the details of Apple's supply promises vs. what it delivered with any of these chains.
You are an idiot to believe any of that. BB wants to save stock for their Sunday ads. That is the drive to bring customers in. They do this with any limited product. It's their nature. They need a certain number that matches their ad. They will tell you they are out of stock but they are waiting for Sunday.
nagromme
Aug 6, 01:44 PM
Assuming that is true, it sounds like Mac-Pro.com stands to gain some valuable publicity no matter how things turn out :)
I'm skeptical since Mac Pro sells Apple's Macs, and got THEIR name from that.
I'm skeptical since Mac Pro sells Apple's Macs, and got THEIR name from that.
jne381
Aug 7, 05:27 PM
I think the improvements to OSX are all well and good, I do think Time Machine will be valued in my home, but it is hard to get excited because 10.4 still seems so new to me. I'm sure I don't even know a lot of the cool things it does.
I was hoping for more in the way of hardware. The MacPro seem fine, even though no new case. WHat is he deal with no new displays, but they did drop the prices a little. I think the iPod is long overdue at this point for a makeover. I guess I'm just a victim of my own unfulfilled expectations.
I was hoping for more in the way of hardware. The MacPro seem fine, even though no new case. WHat is he deal with no new displays, but they did drop the prices a little. I think the iPod is long overdue at this point for a makeover. I guess I'm just a victim of my own unfulfilled expectations.
mygoldens
Mar 22, 06:34 PM
It won�t sell because the iPad lines will block the view in store.
I will probably buy one! :D
There will not be any lines and hey, they might just have some stock!
What a novel idea! Have stock for a product that you say you produce, WOW what a concept!
I will probably buy one! :D
There will not be any lines and hey, they might just have some stock!
What a novel idea! Have stock for a product that you say you produce, WOW what a concept!
britishempire
Aug 7, 03:31 PM
Looks very nice. Spaces will become a "how did we live without this?" feature as expose already has.
Does anyone know when we can expect a video of the WWDC to be uploaded??:confused:
Does anyone know when we can expect a video of the WWDC to be uploaded??:confused:
ethana
Mar 31, 02:43 PM
How is it biting them in the ass? Android is the fastest growing OS with a larger share than IOS. I think it's been a very succesfull strategy.
Smartphone OS, yes (iPhone vs. Android phones).
iOS as whole (iPads + iPods + iPhones) kills Android numbers though. By LARGE margins.
Smartphone OS, yes (iPhone vs. Android phones).
iOS as whole (iPads + iPods + iPhones) kills Android numbers though. By LARGE margins.
Thunderhawks
Mar 22, 03:31 PM
Blackberry playbook = The IPad 2 killer - you heard it here first.
Look at the specs, their greater or equal to the iPad 2 with the exception of battery life.
Thank you.
Getting in line tomorrow morning 4:30 a.m. with all the other people in front of Best Buy.
Look at the specs, their greater or equal to the iPad 2 with the exception of battery life.
Thank you.
Getting in line tomorrow morning 4:30 a.m. with all the other people in front of Best Buy.
brownpaw
Jun 14, 11:56 AM
BTW...
Does Radio Shack have access to your AT&T
account to determine your upgrade price?
Basically, yes.
Does Radio Shack have access to your AT&T
account to determine your upgrade price?
Basically, yes.
Lesser Evets
Mar 26, 08:21 AM
Please release OS X Lion on a cool Apple flash drive :cool:
Seriously. When will this optical media finally begin to die?
You can buy a 4GB flash drive for under $4 these days. I'm sure Apple can work that into the price of the OS for another $2 or so. When flash drives of 4GB are under $1, I expect an exodus from these mechanical pieces of junk.
Lion will be just a mere touch of make-up and a few changes towards making the experience of the newest and most profitable business of Apple... AppStore.
I haven't seen anything in the preview of Lion that comes close to being a necessary addition or even a "wow". So I agree with you: it's a way to sell Apps better. Their OS'x have been disappointing for years. I will probably end any new OS purchases with Snow Leopard, until I get a new computer in 4 years.
Seriously. When will this optical media finally begin to die?
You can buy a 4GB flash drive for under $4 these days. I'm sure Apple can work that into the price of the OS for another $2 or so. When flash drives of 4GB are under $1, I expect an exodus from these mechanical pieces of junk.
Lion will be just a mere touch of make-up and a few changes towards making the experience of the newest and most profitable business of Apple... AppStore.
I haven't seen anything in the preview of Lion that comes close to being a necessary addition or even a "wow". So I agree with you: it's a way to sell Apps better. Their OS'x have been disappointing for years. I will probably end any new OS purchases with Snow Leopard, until I get a new computer in 4 years.
diamond.g
Apr 11, 02:44 PM
and i got an HTC INspire for $20 that is better than my old 3GS
At some point and time there will be a free (American) iPhone. I seem to remember our colleagues in other countries mentioning that they get free iPhones if they pay for the more expensive service.
At some point and time there will be a free (American) iPhone. I seem to remember our colleagues in other countries mentioning that they get free iPhones if they pay for the more expensive service.
NoSmokingBandit
Dec 6, 02:50 PM
I'm letting my B-Spec driver earn me some cash. He is so slow..... He is only Lvl3 right now, but i'm really impatient!
I got the Lotus Top Gear race done today. Took me a whole hour. About 40 minutes in i got pissed and turned ABS all the way up and ASM on. It helped so much, but the AI made it difficult to finsh. They'd ram into me and i'd get a dsq. Pissed me off.
If anyone is having trouble, try turning off TCS completely, ABS all the way up, ASM on, and the front brake bias to 10. It makes up for the awful tires they put on it.
I accepted littleman and psychofetus as friends, so if either of you want to trade cars let me know what you are looking for.
I got the Lotus Top Gear race done today. Took me a whole hour. About 40 minutes in i got pissed and turned ABS all the way up and ASM on. It helped so much, but the AI made it difficult to finsh. They'd ram into me and i'd get a dsq. Pissed me off.
If anyone is having trouble, try turning off TCS completely, ABS all the way up, ASM on, and the front brake bias to 10. It makes up for the awful tires they put on it.
I accepted littleman and psychofetus as friends, so if either of you want to trade cars let me know what you are looking for.
BoRegardless
Mar 26, 10:42 AM
OS evolution is like classifying cats by size.
Each one gets a bit bigger, but they are still cats.
The only time I would be excited, literally, about a MAJOR release is if they went to an OS which was slated to be described by Canines.
Then I would be reasonably assured something astounding was coming.
Each one gets a bit bigger, but they are still cats.
The only time I would be excited, literally, about a MAJOR release is if they went to an OS which was slated to be described by Canines.
Then I would be reasonably assured something astounding was coming.
andy721
Mar 25, 11:58 PM
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_0 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7A341 Safari/528.16)
If this is a standard $129 upgrade I don't see anything here worth that price sadly. That is unless somehow my 2009 mac pro will run 2x as fast but I am not keeping my fingers crossed.
If it is $129.00 he can shove this up his A$$, unless like you said my Mac Pro will run 2x faster.
If this is a standard $129 upgrade I don't see anything here worth that price sadly. That is unless somehow my 2009 mac pro will run 2x as fast but I am not keeping my fingers crossed.
If it is $129.00 he can shove this up his A$$, unless like you said my Mac Pro will run 2x faster.
LagunaSol
Apr 6, 04:10 PM
That didn't actually happen.
But he did mention the iPad does not run a tablet OS (talking point achievement accomplished!), so Google gives him a cookie for that!
But he did mention the iPad does not run a tablet OS (talking point achievement accomplished!), so Google gives him a cookie for that!
steadysignal
Apr 27, 08:02 AM
This is a lie
Keeping a database is logging ourbgeneral location. :mad:
correct. wasn't sure how long it would take for people in general to get up in arms about location privacy on the idevices... what did people think was going to happen??
such it is, our electronic tethers are really leashes.
Keeping a database is logging ourbgeneral location. :mad:
correct. wasn't sure how long it would take for people in general to get up in arms about location privacy on the idevices... what did people think was going to happen??
such it is, our electronic tethers are really leashes.
samcraig
Apr 27, 09:26 AM
After an issue has arose and been debated to death and then even after the manufacturer has addressed the concerns of the paranoid, it is time to give it a rest.
But then when those who wish to beat what should now be a dead horse into little bitty pieces continue, then yes you are correct. Maybe whiner is not the correct title for these people. ;)
It's still news. The response came within the last 24 hours. If people are still debating this a few weeks from now - you can call them whiners... but it's current events in my opinion.
But then when those who wish to beat what should now be a dead horse into little bitty pieces continue, then yes you are correct. Maybe whiner is not the correct title for these people. ;)
It's still news. The response came within the last 24 hours. If people are still debating this a few weeks from now - you can call them whiners... but it's current events in my opinion.
Popeye206
Apr 25, 02:54 PM
Anybody doing credit card fraud would have a somewhat better chance of staying undetected if they knew you usually whereabouts. Credit card companies use highly evolved software to track if a CC transaction is unusual.
I think it is save to assume that most people do not store their credit card number in plain text on their computer. If some piece of software (eg, a browser) would do this, wouldn't this be something you preferred it would not do?
Ahhhh..... dude... I'm more worried about my wallet being stolen.
Again... the tower tracking does nothing and for your average crook to put your iPhone database together with your physical credit card... for what? They slash and burn not sit there and try and sort out if you go to Target or JC Penneys more. What do they care?
Come one people... think and come back to earth.
I think it is save to assume that most people do not store their credit card number in plain text on their computer. If some piece of software (eg, a browser) would do this, wouldn't this be something you preferred it would not do?
Ahhhh..... dude... I'm more worried about my wallet being stolen.
Again... the tower tracking does nothing and for your average crook to put your iPhone database together with your physical credit card... for what? They slash and burn not sit there and try and sort out if you go to Target or JC Penneys more. What do they care?
Come one people... think and come back to earth.
Multimedia
Jul 28, 12:02 PM
What I am really interesting is in wether the new chip will be COOLER in the MBP's than whats in it now.
Anyone have any specs as to compare the two chips and the heat that they produce in the MBP's.
These things have got to get cooler!
Or at least a plastic something to cover the ALU so that you can type on them>
Does the pCheese world have this problem with HOT! palm rest?
They never seem to over at FRys electronicsUnknown 'til we see how the new design performs. Merom draws the same power as Yonah so on paper it is not cooler but is 20% faster at computing at the same clock speed. MBP need redesigns to get cooler and to allow user easy swap of the HDs. ;)
Anyone have any specs as to compare the two chips and the heat that they produce in the MBP's.
These things have got to get cooler!
Or at least a plastic something to cover the ALU so that you can type on them>
Does the pCheese world have this problem with HOT! palm rest?
They never seem to over at FRys electronicsUnknown 'til we see how the new design performs. Merom draws the same power as Yonah so on paper it is not cooler but is 20% faster at computing at the same clock speed. MBP need redesigns to get cooler and to allow user easy swap of the HDs. ;)
Vegasman
Apr 27, 09:27 AM
For those of us who regularly travel for work between locations but stay away for more than a week, it will be a hit in performance. I just hope there is a setting that allows a larger data file to be kept.
Wow. Was your iPhone really THAT slow the first time you used it. I don't recall those complaints hitting the news (yet).
Wow. Was your iPhone really THAT slow the first time you used it. I don't recall those complaints hitting the news (yet).
Chundles
Jul 27, 10:00 AM
So are we really going to get ALL of these new toys come WWDC? Leopard preview, Merom laptops, Core2/Woodcrest Mac Pros, Core2 Imacs (oh, and maybe a movie download add to iTunes) That sounds like an awful lot of stuff to cover in such a short period of time. What do people think about timelines for introduction here?
Rule 1 of Apple Events:
You never get all the marbles.
Rule 1 of Apple Events:
You never get all the marbles.
Dagless
Aug 18, 02:58 PM
It's better than a black Wii, surely :rolleyes:
Nope, no brightly coloured consoles in my media centre.
Nope, no brightly coloured consoles in my media centre.
raymondso
Sep 19, 09:40 AM
I am new to this (and still waiting to buy my first Mac). BUT why all this talk about speed and not about screen size.
I will buy a new Mac as soon as the new models arrive, but I could probably do with a MacBook - but I just think 13" is to small (my eyes are getting old). Does anyone think a 15" MacBook will be out anytime soon - or do I just have to pay the extra price for the MacBook Pro
for me......i would like MBP to have a smaller monitor version to make it more portable :D
I will buy a new Mac as soon as the new models arrive, but I could probably do with a MacBook - but I just think 13" is to small (my eyes are getting old). Does anyone think a 15" MacBook will be out anytime soon - or do I just have to pay the extra price for the MacBook Pro
for me......i would like MBP to have a smaller monitor version to make it more portable :D
